Croix Connect has integrated industry-recognized best practices into customized, repeatable solutions that make our clients successful at delivering quality services that meet their organization's needs (whether they are business or government). Technology is the foundation for providing required information technology (IT) services, but technology by itself does not provide a complete solution. Equally important are the people-related processes that effectively tie the technology together into an effective service. To perform this "marriage," Croix Connect has adopted the IT Infrastructure Library (ITIL) set of best practices. ITIL provides the cornerstone for improving the quality, reliability and maintainability of IT infrastructures, focusing on support of business objectives and improving customer satisfaction.
ITIL,developed originally by the British Government's Central Computer and Telecommunications Agency (CCTA), in consultation with major government and corporate IT organizations around the globe, provides a best practices "framework" for IT service management. ITIL is non-proprietary (public domain) and is currently in use by over 20,000 commercial, government and non-profit IT organizations worldwide.
To leverage the ITIL best practice approach to meet our customer’s needs, our ITIL certified consultants focus on:
· Delivering comprehensive, consistent, repeatable solutions for IT management and operations that balance and integrate technology with policy, standards, processes and procedures.
· Enhancing business effectiveness through the use of structured IT-to-business, cost-sensitive process models.