After reviewing the current state of records and provisioning processes, a web-based circuit management system. This system included three main components:
- Data consolidation and migration
- Workflow and business rules
- Adaptive interface controls
Data Consolidation and Migration. A central data repository was established, with consistent data structures and reporting capabilities for all circuits. Circuit data was collected from all of its various hiding places, including personal spreadsheets, emails, and paper records. Repeated passes of data grooming were required, resulting in greatly enhanced data quality.
Workflow and Business Rules. Once management established their desired workflow and business rules, these were encoded into the overall provisioning system. Provisioning steps are strictly enforced, allowing individual accountability at each part of the process. Escalations are automatically issued for any circuit that is departing from business rules. As a result, circuit data comes in clean and stays clean.
Adaptive Interface Controls. Recognizing that different user groups were interested in different parts of the system, an adaptive interface was designed. This interface changes to reflect the way each user interacts with the system. As a result, users are able to find the information they need more quickly, and do their work significantly faster than with traditional interface.